Refund policy

Returns & Refunds

We want you to love your Darcien piece. If you're not completely satisfied, we're here to help.

Ready-to-ship items may be returned within 14 days of delivery, provided they are unworn, undamaged, and in original packaging. To initiate a return, please contact us on the support page at darcien.au/pages/help with your order number and issue.

Made-to-order and custom pieces are crafted specifically for you and are non-refundable and non-returnable, except in the case of a manufacturing defect.

Exchanges are not offered for ready to ship pieces due to the variance in prices for each piece.

Faulty or damaged items — if your item arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with photos and we will arrange a repair, replacement, or refund at our discretion.

Return shipping costs are the responsibility of the customer unless the item is faulty. We recommend using a tracked service as we cannot be responsible for items lost in transit.